The entire conversation I was apologizing for the misunderstanding, being respectful, explaining the situation, and even ended with "have a nice night". Every time the phone rang after that, I was expecting it to be him adding in, "AND ONE MORE THING!", or, if I was lucky, him realizing how petty he was being and saying, "Geeze I'm sorry I've had a rough day and potentially getting a stranger's life ruined by getting them fired isn't worth $1.25." But nope! What's worse is I have work again tomorrow so there is a potential I will have to deal with this guy again.
And you wanna know the worst part?
How upset this is making me.
I tend to overreact. I get upset over little things. I'm sensitive. I hate admitting it, but it's true. And you know what? This really upset me. My country's law may see me as an adult, but you're not fully cooked until you're 25. Small things upset me, things that seem trivial to someone who's fully developed. Thing is, what upsets me most is his total lack of empathy or understanding. This guy is a full-grown adult who should be able to far better differentiate serious problems from petty matters. This bastard has no idea who I am, or what I'm going through. He doesn't know that I'm 18, that I'm a freshman in college, that I'm living with my parents still. Maybe he thinks I'm some bum in my late 20s early 30s, still living with mommy and daddy because they've pampered me all my life and I'm just a princess who needs to be taken care of and can't be expected to go out on her own. For all he knows, I could have been early 20s, trying to work a menial job to earn enough money to pay for rent like the rest of the people I work with. In his mind though, I'm probably just another thoughtless, emotionless NPC in his game of life, and I just have a glitch in me and so I must be punished. That's what bothers me so much. This man is just so thoughtless and cruel that he is willing to potentially ruin a stranger's life over pocket change, what you could scrounge up on an afternoon in the park with a metal detector. My dad says he'll deal with this, and that he wouldn't fire anyone over such a petty matter. However, some employers would. Some employers would fire their employees because they see those beneath them as disposable, and the customer says this is what happened, so that's all there is to it! Is this man's life just so peaches and cream that $1.25 is such a big deal? Does he really not have any more important matters to worry about? Is he going to go on Yelp and write a review about how we grossly overcharged him, and everyone's going to swallow it and not stop to question why the end difference could be earned back working less than an hour at almost any job?
Would I be upset if I got overcharged? I might be a little annoyed. Would I make this big a deal? Unless it was $5+, probably not. For as much as I complain about being lucky to earn $5 in my tip jar in the wintertime, I know that a lot more goes into running a business than just buying the needed materials for a product and redistributing at a slightly higher price.
Something similar happened earlier this year. A woman, who claimed she was a loyal customer who was in all the time, wanted to order a small soup and small salad. However, she stumbled across an old menu online, from when we still served small soups and salads (now they're all one-size, the soups selling for $3.50 and the salad she wanted in particular selling for $7.95). I explained to her on the initial phone call that they were all one size, and that the menu she was looking at was outdated. Even so, she called back later saying that because of the confusion, she should get a price reduction. She said she had gotten out of the hospital, so I really wanted to, but an agreement between staff and I was unable to be met without consulting my dad, who wasn't there at the time. Had she clicked anywhere on the menu, it would have taken her to the updated one. Even so, she was getting increasingly difficult, and no matter what I said or did I could not pacify her. After Dad got there, she asked to speak to the manager. Where I work, you never, ever ask to speak to the manager (full disclosure: my dad gets very rude and it is bad for business so I try to resolve conflict whenever possible). This woman was trying to guilt us, and I still feel bad for not being able to help out to this day. She wasn't even asking for a refund, just a little bit of discount for her loyalty (though, if she was in as often, she probably would have known that we made this change 6 or so years ago) and sympathy. What makes this different is how abusive this man was, and how he wanted all $6 and 69 cents back.
His total lack of empathy and compassion is disgusting. I would forgive him if I found out he was indeed having a bad day. Is he struggling financially? If he was, he wouldn't be eating out, which is more expensive than making it yourself. For the confusion we will give him up to the $1.25 back, but not a full refund since, again, I never said it would be $5. The way he was getting it sounded like he was "sticking it to the man!" and would be willing to sue us over such a petty matter (wouldn't be surprised the way this state goes), but even if he did, good luck finding a lawyer who will take a case amounting to, at most, $1.35, and even better luck to being able to actually prove I said, without a shadow of a doubt, "Yes that will cost $5."
But I guess this comes with the territory. After all, as soon as you step behind that counter, you are less than a person, right? Not a doctor, not a lawyer, not someone who's got dreams and wants to change the world for the better. You're just some sub-human creation engineered to cater to your every whim without fault. That's just the way the cookie crumbles.
Sorry if I got upset. I would have gotten upset had it been anyone else, too. Just how cruel some people can be to others over tiny things such as this is so disgusting.